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If you experience a blockage of your sewer lateral service line, the first thing to do is have your sewer lateral cabled. Cabling a blocked sewer lateral is a home maintenance expense, thus the cost of cabling is not reimbursable under this insurance program. If the blockage is not resolved by cabling of the line, you should contact Holly Woodland at 636-227-9660 about filing an application with the city.
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In the event a cave-in appears in a yard or in the street that you believe is caused by a defective sewer lateral, notify Holly Woodland at 636-227-9660.
The city and Metropolitan St. Louis Sewer District (MSD) will investigate the cave-in, and the homeowner will be notified in the event it is caused by a breach or defect in the private sewer lateral. If the cave-in is caused by a private sewer lateral, the homeowner is responsible for its replacement. The homeowner may be eligible for assistance under the city’s sewer lateral insurance program and may file an application with the city.